Since the last episode with DBS IDEAL, I haven’t used it in a long while. Last night, I had no choice as I needed to check the account balance urgently. Here’s what happened:
3am to 3:25am Singapore time:
1. Used Firefox 3 to open https://newideal.dbs.com/, keyed in Org ID, User ID, PIN.
2. Pop up page appears, takes approx 10sec to load, keyed in code from security device.
3. Error page pops up, takes me back to Point 1. I tried it 3 times. Maybe it’s got problems with FF3.
4. I tried Safari 3, and pop up page says it’s ‘Loading……’. Waited 5mins. Doesn’t go beyond that.
5. 20min has passed, tried Firefox 3 again and site says it’s under maintenance.
3pm to 3:20pm Singapore time:
1. Used Firefox 3 to open https://newideal.dbs.com/, keyed in Org ID, User ID, PIN.
2. Pop up page appears, takes approx 10sec to load, keyed in code from security device.
3. Huzzah, I finally get into the accounts page. Clicked “Account Balance”, and it says “Loading….” for 5min. Doesn’t work.
4. I tried “Remittance” for fun and page says “No Remittance”. Ok, so it’s working.
5. Tried “Account Report”, and it says “Loading….” for 5min. Doesn’t work.
5pm to 5:01pm Singapore time:
1. I called +65 6222 2200 on our VOIP phone.
2. Keyed in 8digit code.
3. Keyed in 7digit PIN.
4. Selected balance enquiry 01 and got the account balance.
Thank you DBS for wasting 45min of my life that I can never get back.
Wes + Jo 
Wasted 1 min of my life reading this post …
anonymous,
too bad this post couldn’t help you. have fun with dbs ideal.
wes
I totally agree, corporate account like IDEAL should be up almost 100% of the time. It seems to be down for “mainteinace” many of the times when i tries to access it, even though it is before midnight.
Certainly this level of service provided is definitely not to my expectation.
Hi,
I googled for “dbs ideal very slow” just to see whether there are any others experiencing unacceptable IDEAL service quality from overseas. And now I have confirmation it’s not just me. I’m constantly experiencing things what you’ve mentioned, extreme slowness, followed by timeouts, sometimes things just don’t work and every other day the system is down for “maintenance” at random times.
Time to move away from DBS…
Hello Mr Tanel,
I am back in Singapore. After looking at a few local banks, I am probably switching to UOB. Their internet banking website is fast. Not only that, the layout and structure of the website is easy to understand.
Wes
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